Terms of Service
1. Introduction
Welcome to SPRY UP (“we,” “us,” “our”). These Terms of Service govern your access to and use of our website, spryup.ch, and the purchase of any products from our online store.
By accessing or using our website, you agree to comply with and be bound by these Terms.
2. Products and Descriptions
We make every effort to display our products as accurately as possible, including colours, ingredients, and descriptions. However, actual colours or packaging may vary slightly due to monitor settings or supplier changes.
All our products are for external use only. Please read ingredient lists carefully to avoid allergic reactions.
3. Orders and Payments
Orders are accepted subject to product availability and payment confirmation.
We reserve the right to refuse or cancel any order for reasons including stock shortages, errors in product description, or suspected fraudulent activity.
Payments can be made securely using the methods indicated at checkout. Prices are listed in CHF and include or exclude taxes as specified at checkout.
4. Shipping and Delivery
We ship within Switzerland using reliable carriers. Estimated delivery times are provided at checkout and may vary depending on your location.
We are not responsible for delays caused by customs, courier services, or force majeure events beyond our control.
5. Returns & Refunds Policy — Hygiene and Safety Notice
We want you to be fully satisfied with your purchase. If you are not, you may request a return within 14 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
For reasons of health protection and hygiene, we cannot accept returns of products that have been opened, used, or unsealed after delivery.
This includes all personal care and cosmetic products such as shampoos, conditioners, creams, lotions, and other similar items.
If a product is defective, damaged, or incorrect, please contact us within 7 days of delivery at info@cosmoplus.ch. We will offer a replacement or refund after verifying the issue.
Return Procedure:
Contact us before sending any item back.
Once approved, you will receive return instructions.
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
Please note: return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
6. Liability
Our products are formulated with high-quality ingredients. However, individual reactions may vary. We are not liable for allergic or adverse reactions caused by misuse or failure to follow product instructions.
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and product descriptions, is the property of [Your Brand Name] and is protected by copyright and trademark laws.
No part of this site may be reproduced or distributed without our written consent.
8. Privacy Policy
Your privacy is important to us. Please refer to our [spryup.ch/Privacy Policy] for information on how we collect, use, and protect your personal data.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Lugano, Switzerland.
10. Contact Information
For any questions about these Terms or our policies, please contact us at:
Email: info@cosmoplus.ch
